Refund policy

Returns & Refunds

We want you to love your Glacier Gear mask. If something isn't right, here's how we handle it.

1. 14-day returns

You can request a return within 14 days of receiving your order. To start a return, contact us through our Contact page and include your order number. Please don't send anything back before we confirm your request – we'll reply with the return address and instructions.

Return shipping is paid by the customer, unless the item is faulty or we sent you the wrong item. Please return the mask in its original condition. If an item shows signs of use beyond what's needed to try it on, we may reduce the refund accordingly.

2. Damaged, faulty or wrong item

If your mask arrives damaged, faulty or isn't the face you ordered, contact us with your order number and a photo. We'll send you a free replacement or give you a full refund – you don't need to send the item back.

3. Refunds

Once your return is approved, we'll refund the price of the item and the original standard shipping cost to your original payment method within 14 days. If we've asked you to send the item back, we may wait until we receive it or until you show us proof that you've sent it. Your bank may need a few extra days to show the refund.

4. Exchanges

Want a different face? The quickest way is to return the original mask and place a new order.

5. Cancellations

If your order hasn't been processed yet, contact us and we'll cancel it for a full refund.

6. Your legal rights

This policy doesn't limit your statutory rights. If you're a consumer in the EU, you have a legal right to withdraw from your purchase within 14 days of delivery, and your legal rights for faulty goods remain fully intact.

Questions? Contact us through our Contact page – we're happy to help.